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We have a 30-day return policy. which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a retun, you can contact us at support@gairly.com. if your return is accepted,we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a retun will not be accepted.

You can always contact us for any return question at support@gairly.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item,so that we can evaluate the issue and make it right.

Exceptions/non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, fiowers, or plants), custom products(such as special orders or personalized items), and personal care goods(such as beauty products).We aiso do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your retun, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.

30-Day Refund Policy

For any reason, undamaged products can be fully refunded within 30 days after the delivery date to the shipping address. Once the item is retuned to our warehouse for inspection, the refund process will begin.

Refund Process:

1. Contact support@gairly.com for a refund.

2. Our support will reply within one working day. After reaching an agreement, you will be given the required information (such as a refund address).

3. Return the goods.

4. After the goods are received, we will arrange a refund within 3 working days.

Notes:

– Returns must include all accessories;

– Items must include original packaging;

– For warranty claims not related to product quality the, buyer is responsible for shipping costs;

– If the product does not meet the requirements above, the return request may be rejected.

Refund requests for the 30-day retun policy expire 30days after the warranty claim is made. For non-quality related issues with expired warranties, returns will not be processed.

Contact info:

Business address: 1269 Hilltop Pl, St Cloud, FL-34772, United States
Phone number: +1 916-672-8855
E-mail: support@gairly.com