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FAQS

Thank you for your attention and support to Gairly! Here are some frequently asked questions and their answers, hoping to help you better understand our services and products:

How to choose the size that suits you?

We recommend that you refer to our sizing guide, which details the sizing measurements and sizing chart for each item. You can choose the size that best fits your body shape based on your body measurements. If you have any questions, our customer service team will be happy to provide you with professional sizing advice.

Do you provide returns and exchanges?

Yes, we offer returns and exchanges. If you are not satisfied with the purchased product or need to change the size, you can contact our customer service team within a certain period of time after receiving the product and provide the reason for the return or exchange. Please note that the item must be in its original condition, including labels, tags, and packaging intact. For the detailed process and policy of return and exchange, please refer to our return policy page.

What are the payment options?

Once you select checkout, you will be transferred to our secure payment gateway, where you will be able to Visa, Mastercard, Discover, Diners Club, JCB and Paypal.

How are shipping and shipping costs calculated?

Our delivery and shipping policies are calculated based on factors such as destination, package weight and courier service chosen. When you place an order, the system will automatically calculate and display the delivery fee you need to pay. In certain promotional activities, we will also provide free shipping, please follow our official announcement or email notification for relevant information.

Do you offer international shipping?

Yes, we offer international shipping. Our international delivery covers many countries and regions. During the checkout process, you can select your country or region and review the corresponding shipping options and fees.

How to cancel or modify an order?

If you need to cancel or modify an order, please contact our customer service team as soon as possible. If the order has not been shipped, we will do our best to accommodate your request. However, if the order has already been shipped, you may be required to process the return in accordance with the returns policy.

Hope the above answers can solve your doubts. If you have any other questions or need further assistance, please do not hesitate to contact our customer service team, we will be happy to help you!

Thanks!